FanDuel’s New Dashboard: Enhancing Responsible Gaming

FanDuel, a leading gaming operator, has introduced MySpend, a new dashboard designed to promote responsible gambling by providing users with personalized insights into their gaming expenses. The feature underscores FanDuel’s commitment to customer safety and highlights its role in setting a standard for responsible gaming. However, the launch also arrives amid broader scrutiny of the gaming industry's practices, including ongoing antitrust allegations against both FanDuel and DraftKings.

The New Dashboard

The MySpend dashboard offers players an intuitive way to monitor their spending habits. Alison Kutler, FanDuel’s Vice President of Responsible Gaming and Community Impact, emphasized the company’s commitment to customer welfare, stating, “We believe our customers should always have a budget and plan in mind when they engage with our products, and we are thrilled to introduce MySpend to help customers track their spending and manage their play.” Developed based on customer feedback, MySpend reflects FanDuel’s dedication to tailoring tools to user needs. Customers consistently expressed a desire for clearer, personalized insights into their gaming activities—a demand that MySpend aims to meet.

The MySpend tool equips users with spending tracking, offering an overview of deposits, net winnings, and other key metrics across customizable timeframes (seven days, four weeks, or three months). It provides tools for setting realistic budgets to encourage informed gaming decisions and integrates seamlessly with other responsible gaming tools like deposit and wager limits. The dashboard is accessible across all FanDuel platforms, including Sportsbook, Casino, Fantasy, Racing, and Faceoff. Supporting the launch is a bilingual advertising campaign designed to promote budgeting habits, with commercials airing in English and Spanish across various media channels.

The launch of MySpend aligns with industry-wide efforts to strengthen responsible gaming initiatives. In September, FanDuel rolled out its Trusted Voices: Conversations About Betting program to educate adults and young people on gambling’s risks. Competitor DraftKings also introduced a similar tool, My Stat Sheet, earlier this year. It offers detailed metrics, including time spent, wagers placed, and net outcomes, presented through user-friendly charts. Such measures come as the gaming industry grapples with rising cybersecurity threats and the need for enhanced consumer protections. The increased focus on responsible gaming is a response to growing regulatory pressures and public scrutiny, as operators aim to balance profitability with ethical practices.

While MySpend represents a step forward, it launches against the backdrop of allegations of antitrust violations involving FanDuel and DraftKings. These claims have raised concerns about market competition and corporate accountability in the rapidly growing online gaming sector. The timing of MySpend’s debut suggests an effort by FanDuel to reinforce its reputation as a responsible operator amid these challenges.

We believe our customers should always have a budget and plan in mind when they engage with our products, and we are thrilled to introduce MySpend to help customers track their spending and manage their play.

The Future

FanDuel’s MySpend dashboard exemplifies the company’s push to prioritize customer well-being through innovative tools. By empowering users with data-driven insights, FanDuel not only enhances its product offering but also addresses the broader demand for ethical gaming practices. However, as the industry faces regulatory and competitive scrutiny, the success of initiatives like MySpend may depend as much on public perception as on their technical merits.