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JackBit Casino – Uncredited Winnings and Poor Support
Open
In process...
Case Summary
97 days ago
The player experienced an issue with a $100 bet on numbers 25-36 in Mega Roulette at Jackbit Live Casino. The bet won, and a $300 payout was displayed on the screen, but the winnings were not credited to the player’s account after accidentally exiting the game.
Despite multiple attempts to resolve the issue through live chat and email, the player faced unhelpful responses, including a temporary ban from live chat. The player is seeking a thorough investigation, an apology for the inadequate support, and compensation for the inconvenience caused by the missing winnings.
Neildb
Joined: 22.08.2024
On March 24 2024 at 17:09 I placed a $100 bet on numbers 25-36 during Mega Roulette at Jackbit Live Casino. Number 25 won so I should’ve got $300 payout but right after winning I accidentally hit back on my phone and got kicked out of the game. When I checked my Jackbit account the winnings weren’t there even though bet was confirmed and money was taken. At first I didn’t think much of it but when winnings still didn’t show up I tried to get help from live chat. They ignored my requests saying bet didn’t exist. After hours one advisor finally saw the bet and said they’d raise a ticket to investigate but I got no follow-up and my emails were ignored. I also got banned from live chat which made things worse. I need a full investigation into the missing winnings an apology for bad support and compensation for the stress and hassle.
98 days ago
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Viktor Dubarov
Director Search Engine Optimization
Dear Neildb,
Thank you for reaching out and providing details about the issue with your Mega Roulette bet at Jackbit Live Casino. We understand the frustration of seeing your winnings uncredited and the difficulties faced with customer support.
We will contact Jackbit Casino to address your complaint and ensure it receives the proper attention. To assist us in resolving this matter efficiently, we kindly request that you provide additional information. Specifically, any screenshots of your attempts to contact customer support, evidence of the deposited funds, and any other relevant details about the issue would be incredibly helpful. These documents will assist in accurately identifying the problem and facilitating a resolution.
Once we have the necessary information, we will follow up with Jackbit Casino and keep you informed of any progress. We appreciate your patience and cooperation as we work to resolve this issue.
Best regards,
Viktor Atanasov
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98 days ago
Public
