Rajabets Casino – Re-Verification Causing Withdrawal Delay
1.00/100%
Disputed amount:
2500₹
Submited: 22.08.2024
akshatbasu123
Joined: 22.08.2024
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Case Summary
98 days ago
Gabriela Kirilova
Content Optimization Director
Akshat Basu, a player with Rajabets Casino (Account ID: 457892), requested a withdrawal of $2,500 on August 10, 2024. On August 15, he was informed that his withdrawal was on hold due to a re-verification process. Akshat promptly submitted all required documents, including a government-issued ID, proof of address, and bank statements. Despite this, there has been no progress or clear timeline provided for the release of his funds. Akshat has made several inquiries through email and live chat, but he has not received a satisfactory response. The ongoing delay is causing financial stress and frustration. Akshat is seeking immediate resolution to expedite the verification process and facilitate the prompt release of his withdrawal.
akshatbasu123
Joined: 22.08.2024
On August 10, 2024, I requested a withdrawal of $2,500. Although the request was acknowledged and confirmed, I received a notification on August 15, 2024, indicating that the withdrawal was on hold due to a re-verification process. I was instructed to submit additional documentation, which I promptly provided. This included a government-issued ID, proof of address, and recent bank statements. It has now been over a week since I submitted the required documents, and my withdrawal is still delayed. Despite multiple follow-ups through email and live chat with Rajabets Casino's support team, I have not received any substantial updates or an estimated resolution time. This delay is causing significant inconvenience and financial strain. I am seeking immediate intervention to expedite the verification process and release my funds without further delay. I urge Rajabets Casino to address this issue as a priority and provide a clear timeline for when my withdrawal will be processed.
Thank you
98 days ago