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GreenSpin Casino – Player Blocked and Deposit Taken After First Deposit Attempt
86.55/100%
Disputed amount:
$20.87
Submited: 28.10.2024
Andresyan
Joined: 27.10.2024
Open
In process...
Case Summary
27 days ago
Nikola Miroslavov
Chief Operating Officer
After depositing $20.87 via Litecoin to claim a welcome bonus at GreenSpin Casino, the player uploaded their verification documents and contacted support to confirm the account. Five minutes later, an agent named Tony responded with an offensive remark: “Rushists are not allowed to play here. Have a bad day.” Immediately following the interaction, the player’s account was blocked, and the deposited funds were taken. The player considers the agent’s conduct to be discriminatory and demands that Tony face disciplinary action. They seek a resolution for the blocked account and reimbursement of their deposit.
Andresyan
Joined: 27.10.2024
Deposit theft. Account blocking. Insults from a support service employee.
10/26/2024 registered in this casino greenspinbet.
Made the first deposit for a welcome bonus of 20.87 usd using the litecoin method. Then uploaded documents to the verification section and asked the agent in the chat to check the documents and confirm the account. After 5 minutes of waiting, an agent named Tony writes me an extremely unacceptable, inappropriate, offensive statement, quote “Rushists are not allowed to play here. Have a bad day”. After that, they immediately block my account and rob my deposit. I regard the agent's behavior as extremism and demand that employee Tony be reprimanded. Political views should not affect gambling activities.
31 days ago
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![Nikola Miroslavov]()
Nikola Miroslavov
Chief Operating Officer
Hello Andresyan,
I’m really sorry to hear about your deposit issue with GreenSpin Casino. I just reached out to them and we’re now waiting for their response. I understand how frustrating this situation can be, and I want to assure you that we’ll do everything we can to help resolve it. As soon as I get any feedback from them, I will let you know right away, so we can move forward with the next steps.
Please don’t hesitate to contact me if you have any questions or need more info in the meantime.
Kindly regards,
Nikola Miroslavov![]()
![]()
31 days ago
Public
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![Nikola Miroslavov]()
Nikola Miroslavov
Chief Operating Officer
Hello Andresyan,
I just received a feedback from GreenSpin Casino. They said:Sadly to hear about this but due to our policy Russian players are not allowed to play in our casino and it seems for me he received more polite reply and just decided to overstate while he was complaining you about us. Anyway, be sure I will ask our VIP manager to contact him in order to solve this situation. However, this player will not be able to play with us.
I will push them to give your deposit back. I think this is the best way to resolve the problem.
Kind Regards,
Nikola Miroslavov![]()
![]()
30 days ago
Public
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![Nikola Miroslavov]()
Nikola Miroslavov
Chief Operating Officer
Hello Andresyan,
Please when you have a chance provide me the screenshots and I will forward to them. About the deposit I will give my best to push them to give you back. May I ask for confirmation? The deposit is 20.87 USD in crypto?Kind Regards,
Nikola Miroslavov![]()
![]()
30 days ago
Public
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![Nikola Miroslavov]()
Nikola Miroslavov
Chief Operating Officer
Hello again,
I just received another feedback from GreenSpin. They said:
I also just received a feedback from our manager, player’s acc will be reopend and he will be able to withdraw his funds, so no worries. I am really sorry about this situation, just hope you will close the compaint once everything will be resolved.Please let me know when you receive your money back!
King Regards,
Nikola Miroslavov![]()
![]()
30 days ago
Public
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![Nikola Miroslavov]()
Nikola Miroslavov
Chief Operating Officer
Hello Andresyan,
I hope you’re having a great day. I wanted to check in and ask if your complaint has been resolved. Were you able to successfully receive your money back? Please let us know, as we’re here to assist further if needed.
Kind regards,
Nikola Miroslavov![]()
![]()
28 days ago
Public
