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Beteum Casino – Ongoing Delay in Cryptocurrency Withdrawal

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Beteum Casino

99.18/100%

Disputed amount:

$1600

Submited: 03.11.2024

user profile

Islombek

Kazakhstan

Joined: 01.11.2024

Open

In process...

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Case Summary

25 days ago

Nikola Miroslavov

Nikola Miroslavov

Chief Operating Officer

A player has reported ongoing issues with withdrawing funds in cryptocurrency from Beteum Casino. Since initiating the withdrawal request, the player has received multiple standard responses from the support team, initially stating a processing time of three days, followed by messages indicating repeated delays. Despite assurances that the funds would be credited soon, the player has yet to receive them after numerous attempts to follow up. Noting that they registered on the casino due to a high rating seen on the website, the player now requests assistance in securing the pending withdrawal, highlighting this as a first-time experience among various gaming platforms.

user profile

Islombek

Kazakhstan

Joined: 01.11.2024

since October 25, I cannot withdraw to cryptocurrency. the support service at the beginning wrote that the withdrawal within 3 days, then they began to write the payment is delayed and soon your funds will be credited to your account. and I've received such template messages 10 times. I found this casino on your website. I watched the high rating on your site. and I followed your link and registered. I've played in many offices and never had this happen. I want you to help with this issue.

25 days ago

  • Nikola Miroslavov

    Nikola Miroslavov

    Chief Operating Officer

    Hello Islombek,

    I’m sorry to hear about the delay with your withdrawal to your Binance account. I have contacted Beteum regarding this issue and will inform you as soon as I receive their response. Please rest assured that I am committed to resolving this matter as quickly as possible. Should you require any assistance in the meantime, do not hesitate to reach out. Additionally, if I need any further information from you, your prompt response would be greatly appreciated to help expedite the process.

    Kind regards,
    Nikola Miroslavov

    25 days ago

    Public

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